Refund Policy

1. The User has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the User or a third party. 

2. In order to exercise its right under this clause, the User must unambiguously inform the Trader of its decision to withdraw from the contract, individualizing the goods it wishes to return, by providing all details of the order and delivery, including but not only: content and value of the order, data of the person who made the order, data of the person who accepted the delivery, and date of delivery. 

3. The Trader publishes on its website a form for exercising the right to withdraw from the contract.

4. In order to exercise the right of withdrawal, the Trader provides the User with the option to fill in and send electronically via the website the standard withdrawal form or other unambiguous application. In these cases, the Trader shall immediately send the User a confirmation of receipt of its refusal on a durable medium. 

5. The User is obliged to return the goods at its own expense together with the receipt and invoice, if any, by handing them over to the Trader or to an authorized person of the latter, within 14 days from the date on which the User has exercised its right of withdrawal from the contract. 

6. Upon return, the goods must be in their original packaging, without traces of use or violation of the commercial appearance. 

7. The Trader has the right to postpone the refund until the goods are returned or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier. 

8. In case the User fails to fulfill its obligation to return the goods without notifying the Trader of the delay and without providing a valid reason for the same, it is considered that it has withdrawn its statement of withdrawal from the contract. 

9. When in connection with the performance of the contract the Trader has incurred costs and the User withdraws from the contract, the Trader has the right to withhold the relevant amount for the costs incurred or to demand their payment. 

10. The User has no right to withdraw from the contract if the subject of the same is:

• the delivery of goods custom-made for the User or according to its individual requirements

11. The Trader refunds to the User the price paid by him/her for the returned goods. 

11.1. In case the User has made a payment under the contract with a bank card and has exercised its right to withdraw from the contract, the refund is made by ordering a reverse operation on the card with which the payment was made within 7 working days.

Warranties and complaints

12. The User has the right to claim for any discrepancy between the goods or services received and the good and services ordered, when non-conformities with the sales contract are found after delivery. 

13. The Trader is not responsible for the difference in colour, which is due to the natural differences in the reproduction of colours by different models of monitors.

14. The Trader is not responsible for the natural wear and tear of the goods.

15. Any discrepancy between the goods purchased and the sales contract which occurs within 6 months after the delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of discrepancy.  

16. The consumer may not contest the conformity of the purchased goods with the sales contract when:

1. at the conclusion of the contract it knew or could not have been unaware of the discrepancy; 
2. the discrepancy is due to materials provided by the User.

17. The User has the right to complain about the product or service, regardless of whether the manufacturer or trader has provided a commercial warranty for the product or service. 

18. When the satisfaction of the complaint is made by replacing the goods with another, in accordance with the agreement, the Trader will retain the user's original warranty conditions. 

19. Upon filing a complaint, the User may claim a refund of the amount paid, to replace the goods with another, in accordance with the agreement or to deduct from the price.  

20. The complaint shall be submitted orally on the telephone number indicated by the Trader or in writing by the indicated e-mail, by mail or submitted to the address of the company. The Trader provides access to a complaint form on its website. 

21. When filing a complaint, the user shall indicate the subject of the complaint, its preferred way of satisfying the complaint, respectively the claimed amount, and address, telephone and email. 

22. When filing a complaint, the User must also attach the documents on which the claim is based, namely:

1. receipt or invoice; 
2. protocols, reports or other documents establishing the discrepancy between the goods received and the goods ordered; 
3. other documents establishing the claim by grounds and amount.

23. Complaints of consumer goods may be filed within two years from the delivery of the goods, but not later than two months from the establishment of non-compliance with the agreement. 

24. The period shall cease to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute. 

25. If the Traer has provided a commercial warranty for the goods and the term of the warranty is longer than the terms for filing the complaint under par. 1, the complaint may be filed until the expiration of the term of the commercial warranty.

26. Filing a complaint is not an obstacle to filing a claim. 

27. The Trader shall maintain a register of the submitted complaints. A document is sent to the User on the e-mail specified by him/her, in which the complaint number from the register and the type of the goods are indicated. 

28. When satisfying the complaint, the Trader issues a report, which is drawn up in two copies, and obligatorily provides one copy to the User. 

29. In case of a justified complaint, the Trader shall bring the goods in compliance with the sales contract within one month, as of the filing of the complaint by the User. 

29.1. If the goods are not repaired after the expiration of the time term under the previous paragraph, the User has the right to terminate the contract and to be reimbursed the amount paid or to request a reduction in the price of purchased goods under Art. 114 of the Consumer Protection Act (CPA).

29.2. Bringing the purchased goods in accordance with the sales contract is free of charge for the User. It does not owe costs for the shipment of consumer goods or for materials and labour related to its repair, and does not suffer significant inconvenience. 

30. In case of non-compliance of the purchased goods with the sales contract and when the User is not satisfied with the resolution of the complaint, it has the right to choose between one of the following options:

1. cancellation of the contract and refund of the amount paid 
2. reduction of the price.

31. The User may not claim a refund of the amount paid or a reduction in the price of the goods when the Trader agrees to replace the goods with new ones or to repair the goods within one month of filing a complaint by the User. 

32. The Trader is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the User, when after satisfying three complaints of the User by repairing the same product, within the warranty period, there is another occurrence of non-compliance of the goods with the sales contract. 

33. The User may not claim for cancellation of the contract if the discrepancy between the goods received and the contract is insignificant.